Solutions / E-commerce and retail
An AI chatbot for online stores that answers product, shipping and returns questions
Shoppers ask the same handful of things before they buy, and every one they cannot answer is an abandoned basket. Point the agent at your catalog and policy pages and it answers with your real specifications and your real returns window, cited, rather than a plausible guess.
What your customers ask
Questions of this shape, answered from what you uploaded and cited back to it. Anything your content does not cover, it declines rather than guesses.
- “Will this fit a 32 inch waist?”
- “How long does delivery take to Ireland?”
- “What is your returns window, and who pays the postage?”
- “Is this the same fabric as the one in the photo?”
- “Do you ship outside the UK?”
- “Can I exchange rather than refund?”
- “Is this compatible with the previous model?”
- “What is the warranty?”
What to upload
Your product catalog, shipping and returns policy, size guides. Files, web pages, written answers or pasted text, whichever you already have.
- The product catalog, with specifications rather than marketing copy
- Size and fit guides
- The shipping policy, including destinations and timings
- The returns and warranty policy, in full
What matters most here
A returns answer that is wrong is a chargeback. The citation links back to the policy page the answer came from, so a shopper can check and a support agent can see what the visitor was told.
Every pre-purchase question your site cannot answer is an abandoned basket with a reason attached. The report groups them by topic, so the next thing to write is the thing costing you the most sales.
For the questions that genuinely need a person, a bulk order or a wholesale inquiry, the agent takes a name and a number rather than losing the visitor.
What owners ask us
Does my catalog need to be in a particular format?
No. Upload it as a file or point the agent at your product and policy pages. It answers from whatever is there and cites the page, so a spec or a returns window is quoted from your own text.
Will it make up a shipping time or a return window?
No. If your content does not state it, the agent says it does not know and offers to take the shopper's details instead of guessing. Every answer carries a citation back to the source.
Does it work with Shopify or WooCommerce?
The widget is one script tag, so it goes on any store theme that lets you add a script, including Shopify, WooCommerce and BigCommerce. It answers from the pages and files you give it; it does not read orders or inventory from the store.
Where it stops
It answers from your catalog as uploaded, not from live stock or order systems. On its own it cannot tell a shopper whether something is in stock right now, where their parcel is, or what is in their basket. A read-only database connection, on the plans that include it, answers the stock question from your inventory table; parcel tracking and a shopper's own basket still need the store's systems, and it does not log in to them.
Other industries
Upload what you already have and ask it something. It takes about ten minutes.
Start free. No card required